Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at info@gutbrush.com

To be eligible for a return, supplement bottles must be unopened, in their original condition, and in their original packaging with tags/labels, and be of merchantable quality. Please note, you will need to cover the return shipping cost.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@gutbrush.com.

Unclaimed Parcels
We offer free shipping on all orders as a benefit to our customers. However, if an order is returned to us because the customer failed to collect the parcel, refused delivery, provided an incorrect address, or was unavailable for delivery, we reserve the right to deduct the actual shipping costs incurred from the refund amount. The remaining balance will be refunded to the original payment method once the returned parcel has been received and inspected.

Damages and issues
Please inspect your order upon reception and contact us immediately if you notice any defects, damage, missing items, or if you have received the wrong product. We will review the issue and take appropriate action to resolve it.

Canceling Orders
Please ensure all details are correct at the time of placing your order. Once an order has been shipped, it is not possible to change any parts of the order.